The goal at Santa'Ville is teamwork! Closers: Leave the kiosk/store in a ready-to-operate condition for the openers. Openers: Be prepared to dive into customer service with minimal setup.
Smooth Operations
By working together and staying on top of these tasks, we ensure a smooth, festive, and joyful shopping experience for all.
Opening Tasks Customer service is always the priority.
While performing all duties, it’s crucial to acknowledge every customer. No task should take priority over making sure customers feel welcome and valued.
Take down tarp and put in designated drawers
Turn on lights and punch in using the timeclock
Put away your personal belongings in their designated drawer(s)
Turn on ipad/computer, pinpad and scanner. Make sure all devices are connected to ipad/computer
Cash in and send photo to group chat
Walk around the kiosk and make sure all the ornaments are facing forward
Arrange and restock tabletops as needed
Make sure all the décor is stocked and replenish as needed
Make sure lanterns and other décor is turned on
Wipe down shelves as needed
Clean floor as needed
Make sure writers and cash desk are neatly organized and cleaned
Put all forgotten pick-ups from previous day in the assigned “forgotten pick-ups” drawer
Throughout the day
Restock/replenish ornaments, tabletops, stockings and all décor as needed
Make sure overstock drawers are neatly organized and managed
Wipe down shelves and keep the kiosk looking neat and clean
Walk around the kiosk and make sure ornaments are all facing forward
Wipe down artist and cash desks as needed and keep them organized
Make sure all customers are acknowledged and greeted!
Organize pickup drawers, restock gift bags and tissues
Customer Service focused - Maintain Cleanliness - Monitor Stock Levels - Team Work
Closing Tasks
You can start on these tasks 15 minutes before closing time. In December, you may begin these tasks at close. Your goal is to leave the kiosk in a great condition for open team!
Restock and replenish any ornaments and decor
Dust and wipe shelves
Empty garbage and dispose of it in the designated area
Turn off all display lanterns and décor
Sweep the floor
Cash out and send a picture to group chat (This step is to be done at closing time)
Turn off computer/ipad, pinpad and scanner. Put away in designated area and ensure it is secure and locked
Turn off lights and tarp up
Punch out using timeclock
As we wrap up, remember that each of these tasks plays a vital role in making Santa'Ville run smoothly and creating a magical experience for every customer. Stay organized, work as a team, and always prioritize great customer service. Let’s make this season a success!